My husband has been with Verizon for years. I was with a different provider. When I heard about the bogo deal Verizon had In December we decided to do it. We went to the store. The sales person told us to qualify for the deal he had to switch to a different unlimited plan(the one my husband had was not offered since 2018) and add a line for me. The first month we were billed with all the fees and such. The next bill preview showed the bogo deal deduction, the same as the bill preview after that. This morning he gets an email saying that our plan was not eligible for the bogo deal! The at firs it was, and then Verizon changed its mind!?? What the heck is going on? It’s nothing but a scam.
Can't really claim scam without details. Whenever a deal requires a specific plan, it's going to be Play/Do/Get More based on current plans as of this post. To get maximum discounts, both phones will need to be on a "premium" unlimited plan.
Need plan names here.
Welcome to the Verizon Family, oandr00. This is the type of experience we want you to have with us. As a fellow consumer I also like taking advantage of the best deals when shopping around for a new phone, especially during these challenging times. Allow us to gather more information to be on the same page. Do you recall if the plan was changed recently? How's everything with your Verizon service so far?
We want to ensure you get the assistance you need, oandr00. Have you received our Private Note (sent yesterday) in response to yours? Please continue in Private Note for account specific support. We are here and happy to help in any way we can.
So I joined Verizon in December. The sales rep sold me BOGO phones and asked me if I wanted to pay it off up front or in monthly installments. I agreed to pay off the phone up front. Why? I don't like owing people and that is how BOGO worked on my prior carrier anyhow. The sales rep explained that the "get one" phone would then show on two bill lines, one with the monthly charge and the second line a monthly offset. Of course, Verizon then started billing me without the offset. I've spent around 8 hours over several weeks on the phone with Verizon attempting to get a refund on the up front cash. First, they said we just need to submit a form to get the second phone switched to paid off, but it would take some time for approval. I agreed, the time came and went but my bill was unchanged. I called back and demanded a refund just be told that the refund date had then passed. I was forced to place a claim with my credit card in order to get my money returned. They returned the money immediately of course and gave Verizon 30 days to explain themselves. I hope they keep me in the loop on how that plays out.
So my real question is why did the sales rep do this to me? Are they paid commission? Is there incentive for sales reps to lie to up the sale and then leave it for customer service to sort out?
ChumChum, this is not the type of experience we want you to have. We would be happy to help! Our promotions take 1-3 billing cycles to start. Did we already wait three billing cycles for the promotional credit to display on your monthly bill?
This just recently happened to me. I was supposed to get bogo on the iPhone 12 Pro and I’m ending up having to pay for both because a salesman clicked the wrong button. Of course it’s outside of return window, and the “best they could do” is a 25% refund on one of the phones. Never been messed up this bad by a company before. Never buying from Verizon again.