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phone showing LTE instead of 5G
branden20
Member

According to the Verizon coverage map, I live in an area that has nationwide 5g. However on my 12 pro max it shows LTE. Is there some setting or something I need to do to get on the 5G?

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Re: phone showing LTE instead of 5G
vzw_customer_support
Customer Support

That's a great question. We'd like to make sure you have a SIM card that includes 4G and 5G and check into some other things. We want you to get the 5G your phone deserves. Let's get to the bottom of this. Please Private Message us for assistance.

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Re: phone showing LTE instead of 5G
sheann775
Member

i have same thing on our i phone 12 pro max why

 

 

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Re: phone showing LTE instead of 5G
ArvinI
Member

I have the same problem on my new iphone13pro i only get LTE instead of 5Gwhen i am in the middle of the city of los angeles and vicinity

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Re: phone showing LTE instead of 5G
vzw_customer_support
Customer Support

Arvini,

 

We want to make sure you always get the best signal available. I know that's a bit deal. We're glad to look into this. Do you get 5G in any other areas? How is service working over the LTE?

-Andrew

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