Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
"Something Went Wrong" when trying to change limits on Verizon Smart Family

I have an Iphone 12 Pro and have set limits set on daughter's Iphone 8 during school hours.  It is spring break and when I try to go to the limits section of the app, I keep getting "Something Went Wrong - Please Try Again", to no avail.  Can't even open limits tab.  Location Alerts and Content Filters till work.  

Have tried restarting both phones.  No dice.  Need help asap.



Re: "Something Went Wrong" when trying to change limits on Verizon Smart Family
Customer Support

We know how important it is for this feature to work correctly, cfranklinindc. Let's work on getting this resolved and get some additional details. Is the software on all the devices up to date? Is the Verizon Smart Family app to date?