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transferring device from XR to iphone 12.
hernkate15
Member

I am transferring from my XR to the 12 and it has been on the software update page to start up the 12 for 3 hours now. Is this normal and should I just wait until morning? Thank you!

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Re: transferring device from XR to iphone 12.
vzw_customer_support
Customer Support

hernkate15, if you are stuck on the update page, we can help look into this with you. So we can begin, please send us a Private Note. 

JoseL_VZW

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