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Cannot activate my new iphone SE 2020.
bshan751
Member

Have been trying for the past 4 hours to activate my new iphone SE 2020 and I keep hitting dead ends. What really makes it frustrating is there in not any kind of a human I can discuss this with either on the phone or in chat. Horrible customer service. I not have two cell phones that I can't make calls on.

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Re: Cannot activate my new iphone SE 2020.
vzw_customer_support
Customer Support

Bshan751, we know you're excited to get the iPhone SE up and running as quickly as possible. To get started, we'd like to ask a few questions. Do you receive any error messages when activating the phone? Do you see any service at the top of the phone? Also, have you added the new device and sim card to the account? If needed, here's a link to help you log into your My Verizon account and add it. https://www.verizonwireless.com/as/home

StevenM_VZW

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Re: Cannot activate my new iphone SE 2020.
Tigerstep
Sr. Member

Phone activations take <5 minutes. Since you have both phones, swap the sim card. Easy.

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