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Forgot to turn off old iphone during new iphone activation
hdaze
Member

My mom forgot to turn off her old iphone SE while she was activating her new iphone SE (2020).  She went through the new iphone's whole startup process, but it doesn't have any cellular connection now.  What should she do?

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Re: Forgot to turn off old iphone during new iphone activation
vzw_customer_support
Customer Support

Hello, hdaze. We will be happy to make sure that your mother's new iPhone SE is activated successfully. What happens when your mother attempts to use Cellular Data after she has powered her new iPhone SE off and back on? Is she able to use text messaging and calling okay on the new device? BrettA_VZW

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