Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Horrible Customer service
Tomash
Member

I just spent over an hour with Verizon customer service. They double billed me for an iPhone and couldn't remove the pending charge or even find it in their system. They also double billed me initially after telling me the first bill needed to be payed manually and they putting the auto charge though 2 days later. They didn't feel that customers should be compensated for their terrible service.

0 Likes