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My I Phone Froze Up
SuelynnH
Member

I don't know what to do.  My I Phone SE froze up and I cannot shut it off or put my passcode in.  I have been waiting for over an hour to talk to a live person at Verizon but no one is answering (by the way, can you change the tune?  Over and over, the same one. LOL).  I am still waiting.  I think what I need is a hard reboot.  Can someone send a hard reboot to my I Phone?

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Re: My I Phone Froze Up
vzw_customer_support
Customer Support

We know how important it is to have a working phone! Have you attempted a soft reset by pressing and holding the Power and Home button simultaneously?

EllisandraC_VZW

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