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My new phone is not activated (though it should have been) and I can't get a hold of anyone.
brandiangela
Newbie
‎06-09-2020 09:06 PM

I just picked up a new iPhone SE at a store after my iPhone 7 was stolen. It's showing on my account, but it's clearly not connected to my account. I can't get a hold of anyone and I'm not sure if I can troubleshoot and fix the problem myself. Can anyone offer some advice?

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An Accepted Solution is available for this post.
Re: My new phone is not activated (though it should have been) and I can't get a hold of anyone.
vzw_customer_support
Customer Service Rep
‎06-09-2020 09:12 PM

We are here to make sure your device is activated. We are sending you a Private Note now to work with you. CourtneyM_VZW

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