Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
My new phone is not activated (though it should have been) and I can't get a hold of anyone.
brandiangela
Member

I just picked up a new iPhone SE at a store after my iPhone 7 was stolen. It's showing on my account, but it's clearly not connected to my account. I can't get a hold of anyone and I'm not sure if I can troubleshoot and fix the problem myself. Can anyone offer some advice?

0 Likes
Re: My new phone is not activated (though it should have been) and I can't get a hold of anyone.
vzw_customer_support
Customer Support

We are here to make sure your device is activated. We are sending you a Private Note now to work with you. CourtneyM_VZW

0 Likes