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My phone info wont update?
bree91
Member

I ordered the IPhone SE on 4-25-16. I'm not supposed be expecting it until the end of the month because they have it on backorder atm but ever since I placed the order on 4-25 it still just says 'processing' on my account for activity. Nothing has been updated and I check it everyday. Is there anyway I can see just what is going on with my cellphone?

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Re: My phone info wont update?
vzw_customer_support
Customer Support

Bree , I am glad that you have ordered you new phone.  I will provide additional information about the order.  Until your device is shipped, the system will show that the order in being processed.  It can not be completed until it is shipped.


RalphT_VZW
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Re: My phone info wont update?
tharickster
Member

Yes it will show processing until it ships out and says the same on Apple.com where I ordered it through them. I have had previous orders where it does this for a while until shipping date. I have not been charged anything until shipping per Apple while it sits in processing.

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