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SE Phone
WillyWho
Member

How long will Verizon support the SE IPhone

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Re: SE Phone
Weth
Sr. Leader

Beyond the CDMA shutdown.  Your good for many years since the phone supports VoLTE

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Re: SE Phone
vzw_customer_support
Customer Support

WillyWho, the iPhone SE is a great phone that supports Wi-Fi Calling. While the CDMA network is retiring, the iPhone SE is capable of this connection to support service. Does this help?

LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: SE Phone
anthony3841
Member

I was just told today 01/19/2020 that the Iphone SE will no longer work, this cam from a verizon wireless website chat rep. Whats the real story here? 

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Re: SE Phone
vzw_customer_support
Customer Support

Anthony3841, this seems to be a very popular topic and we want to ensure that you receive the correct information. Our valued community members and my Verizon team members have previously provided responses to this inquiry. Just to be sure we're on the right path to assist you as well. The iPhone SE is an HD Voice (Advanced Calling) compatible device and does work on the Verizon network. We've noted your reference to having been told that the iPhone SE will no longer work (On the Verizon network). I apologize for any miscommunication that may have been conveyed. Currently, 3G / 4G non-HD Voice CDMA devices can't be activated for any new line of service on the Verizon network. You can view additional information about CDMA Network Activation Retirement by visiting our website at http://spr.ly/66051d02b. I'm confident that this information will be helpful to you. - RobertC_VZW

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Re: SE Phone
Tigerstep
Sr. Member

A rep who clearly is in need of retraining is what is going on. The SE is a smaller 6S, not a 5.

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Re: SE Phone
spamhater5837
Member

I was told by a Verizon chat rep that our iPhone SE will no longer have software updates starting March 1, 2020, and that we'd experience "glitches" starting then and eventually it would stop working. The rep said it was anything older than an iPhone 7 that would experience these problems. I called Apple and was told it was absolutely not true that iPhone SE and 6 plus would no longer have software updates. I feel like Verizon is absolutely misleading customers and should be the subject of a class action suit for doing so.

So for the record, and on the record, what is going to happen to iPhone SE and iPhone 6 plus on the Verizon network in 2020?

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Re: SE Phone
spamhater5837
Member

Here is a specific chat with Verizon saying that the SE will stop working in 2020 as will anything earlier than an iPhone 7:

 
 
Your chat recap
 
Reference number:-6763458506829137172
 
Chatted on: 02/23/2020 at 08:16:53 
 
You 
VerizonWelcome to Verizon Wireless Sales Chat, I'll be happy to help answer your questions and get your order placed today!
VerizonGood morning  how may I assist you today?
YouWe have two iphone SE. Last year a Verizon rep said they would be phased out this year. Is that true?
VerizonThose devices will no longer be able to update this year
Youwhat does that mean?
VerizonEvery few months Apple comes out with a new update to their phones. Any phone under the iPhone 7 will no longer be able to update. Which means your phones will not have the new software that allows an apple phone to function.
Youbut the old software will still work, right?
VerizonStarting March 1st you may notice your device starting to glitch. After it glitches the phone could die entirely.
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Re: SE Phone
vzw_customer_support
Customer Support
spamhater5837, It's never our intention to provide false information. Our sincere apologies for the confusion surrounding this issue. Here's a link with the information regarding our CDMA retirement: https://www.verizonwireless.com/support/knowledge-base-218813/. Are you currently experiencing any issues with your iPhone SE devices? 

TanishaS_VZW

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Re: SE Phone
spamhater5837
Member

No, I am not having problems but Verizon is causing problems by disseminating false information as in the chat text copy I provided. We needlessly purchased two new iPhones directly from Apple solely because of the Verizon misinformation that both our SE and our 6 Plus would stop working.  The pattern of misinformation is occurring so frequently on this topic that it's akin to Wells Fargo shenanigans.

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