Sudden 3G and 1x only

[Brittard]

This past week the phones on my plan on get 3g, 1x, or no service at all. I called yesterday and did everything tech support but didn’t help. What is going on?? I need my phones to work now more than ever because my kids are doing virtual schooling. I’m receiving text messages 3 days later.

[vzw_customer_support]

Hello, Brittard. We certainly understand relying on service now more than ever and are here to help get to the bottom of this! Would you please provide the last few troubleshooting steps that tech over the phone had you perform regarding this service issue? This will help us determine what has already been tested and where to go from here.

Stanley_VZW

[Brittard]

We reset the statistics, took my sim out and put it back in. I live 1.5 miles 

[vzw_customer_support]

Thank you for sharing those details. I'd like to check your area for any known service outages. What is your ZIP Code?

-NoahS_VZW