Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
eSIM activation pending and no service 48+ hours on 3rd Gen iPhone SE

I upgraded 3 days ago at a Verizon corporate store and have NO SERVICE since.  The store rep states it is a known eSIM issue and replacing with a Physical SIM works.  48+ hours later the status is still PENDING WITH NO SERVICE.  I have followed recommendations from Apple in addition to waiting 48 hours for Verizon to fix.  Verizon states they cannot correct the account until it is out of pending status.  I have been to the store 4 times and spent over 8 hours of personal time with the corporate customer service and store reps -- still going back and forth with no solution.  This is really unacceptable!!!  If a known issue then someone (admin or higher) knows how to fix it.  How do I get to the right person, or solution?

Re: eSIM activation pending and no service 48+ hours on 3rd Gen iPhone SE
Customer Support

We deeply apologize for this experience, lyngei. We have sent you a Private Message. We may be able to escalate the issue to our IT Team for you.