I upgraded 3 days ago at a Verizon corporate store and have NO SERVICE since. The store rep states it is a known eSIM issue and replacing with a Physical SIM works. 48+ hours later the status is still PENDING WITH NO SERVICE. I have followed recommendations from Apple in addition to waiting 48 hours for Verizon to fix. Verizon states they cannot correct the account until it is out of pending status. I have been to the store 4 times and spent over 8 hours of personal time with the corporate customer service and store reps -- still going back and forth with no solution. This is really unacceptable!!! If a known issue then someone (admin or higher) knows how to fix it. How do I get to the right person, or solution?
We deeply apologize for this experience, lyngei. We have sent you a Private Message. We may be able to escalate the issue to our IT Team for you.