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eSIM activation pending and no service 48+ hours on 3rd Gen iPhone SE
lyngei
Member

I upgraded 3 days ago at a Verizon corporate store and have NO SERVICE since.  The store rep states it is a known eSIM issue and replacing with a Physical SIM works.  48+ hours later the status is still PENDING WITH NO SERVICE.  I have followed recommendations from Apple in addition to waiting 48 hours for Verizon to fix.  Verizon states they cannot correct the account until it is out of pending status.  I have been to the store 4 times and spent over 8 hours of personal time with the corporate customer service and store reps -- still going back and forth with no solution.  This is really unacceptable!!!  If a known issue then someone (admin or higher) knows how to fix it.  How do I get to the right person, or solution?

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Re: eSIM activation pending and no service 48+ hours on 3rd Gen iPhone SE
vzw_customer_support
Customer Support

We deeply apologize for this experience, lyngei. We have sent you a Private Message. We may be able to escalate the issue to our IT Team for you. 

-Steven

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