Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
toll free numbers on my iphone SE won't accept prompts

Has anyone had issues connecting to specific departments using prompts when dialing a 1 800 or 1 877 number?  I tried with both the wifi on and off with no difference.  I know it has something to do with the phone because when I use my hardline, the calls go right through.

Re: toll free numbers on my iphone SE won't accept prompts
Customer Support

We always want you to be able to reach us quickly. I'm so sorry for any delays when calling, we are experiencing a higher call volume. There are many ways to contact us, even when on the go. Just click here:; -Jordan