$200 rebate scam/military discount scam

[taosdavid]

i was scammed twice. went into the local verizon store (del mar ca.) and purchased 2 for 1 iphone XR's. ported in  a new number from AT&T for my girlfried. the people at the store told us we would get a $200 rebate because we added a new phone and also get a 15% military discount for my 6 years of service in the army. never have received either! i've called the rebate number 3 times and chatted once. they keep saying they'll take care it, but nothing ever happens. i think they just stall and figure eventually you'll just give up. i went back to the store to complain, but they claim that's not their department. the military discount was a different issue. when i called about that they told me i was already on a discount plan and wasn't eligible for the military one. FLAT OUT LIES!

beware of promises from the verizon stores. i'll probably switch to another carrier at some point

maybe i can get the sprint or AT&T rebate/gift card for switching

[vzw_customer_support]

That is certainly not the experience we want you to have and would be happy to look into both concerns with you. Let's work together to find a resolution. You will always qualify for the discount for your Military service. To submit information to receive this discount, please visit https://www.verizonwireless.com/support/how-to-use-discount-registration/. As for the rebate, did you submit your information online for it within 30 days of the purchase? StanleyC_VZW

[taosdavid]

yes i replied within a week  - and then again and again. i answered the same questions over and over 

when was the device activated? was it a new number/phone ported in? YES!

very frustrating to waste 3 phone calls (i was on hold at least 20 minutes on each)

plus one chat session that took 30minutes and was told the rebate would be coming

now you need more of the same info 

[taosdavid · Accepted solution]

i already gave all of this information for my military discount - even brought my discharge papers into the verizon store and again over the phone and online

[Tigerstep]

What's the name of your plan? The loyalty thing is actually true since those are already discounted plans customers don't have main access to.

Anything with a gift card requires redemption within a time frame.

[CustomerService4U]

Still fighting for the rebate cards from BlackFriday and still no military discount. They are stalling on paying out the money. Switched 4 lines from Sprint, big regret

[vzw_customer_support]

Hello there,

I'm sorry to learn about the way you're feeling since switching to us. We definitely don't want to lose you, and we don't want you to continue feeling that way. I'm eager to assist you today. You will always qualify for the discount for your Military service. To submit information to receive this discount, please visit http://spr.ly/66081lz4G

When it comes to your rebate cards, what communication (if any) have you received from us? Please let us know, thank you.

ChristinaB_VZW

[regnouy37]

This doesn't truly address the issue. This is a complete scam, and Verizon is not what it used to be. Been with you service a little over a month now and all of my rebates that were promised have been denied. Going back to Sprint and/or AT&T asap!

[regnouy37]

This doesn't truly address the issue. This is a complete scam, and Verizon is not what it used to be. Been with you service a little over a month now and all of my rebates that were promised have been denied. Going back to Sprint and/or AT&T asap!

[vzw_customer_support]

We certainly want to start off on the right foot and help you stay! I apologize for any inconvenience. Please tell me more about your concerns with the rebates and what you were advised about the status. YaleK_VZW