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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
411 Search charges

At least 4 of my last phone bills have included 411 Search charges on my husband’s line. The calls only last a minute and he states he didn’t make them either purposely or otherwise.

I have called Verizon several times to no avail. I’m at a loss as to how to stop the charges. I’m considering switching carriers to alleviate the issue or at least get some help on how we can fix the situation.

Re: 411 Search charges
Customer Support

Thank you for bringing this to our attention. We would be more than happy to review these charges with you and see what options you have available. To best assist, we will be sending you a Private Note to gather more information.