Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Activation issue
carlalcas
Member

I didn’t turn off my old iPhone before activating the new one and now I can’t make or receive calls/texts. The SIM card from the old phone is already installed in the new one. I’ve tried resetting the network settings and turning the new phone on and off.

0 Likes
Re: Activation issue
Tigerstep
Sr. Member

Unless you got the phone without a sim, you're supposed to let it activate with the sim included.

0 Likes