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Asurion Replacement Phone Locked
Clvaughan
Member

I have received an asurion phone for Verizon and I am trying to move it to another carrier and the phone has a notification that says "not a Verizon sim card" and it will not connect to the other network. Verizon has verified that the phone has been unlocked on their end, but it doesn't change the status.

 

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Re: Asurion Replacement Phone Locked
vzw_customer_support
Customer Support

Hello, Clvaughan. Let's make sure you get the assistance you need for this issue. We are sending a Private Note to assist you further. 

*Cassie

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