When purchasing my IphoneXR I was told the insurance through Verizon (provided by Asurion) would allow me to pay a 30 dollar deductible for repair of a cracked screen. I was also told that could be performed at a local repair shop with the repairs occurring the same day. Currently I have a cracked screen and was told the parts are not available and my only option is to pay the 199 dollar deductible to get a refurbished phone or not get the screen repaired at this time.
I should have just bought the Apple Care insurance. I was given false information and I am now stuck with a broken phone. I don't think the misinformation was on purpose but it's not right they dont provide the services they claim for the prices they quote.
Same exact issue here. Pay $249 for a "refurbished" phone in lieu of the $29 replacement we were promised. All because there are no screens to replace with...so why advertise this is available if there is no way to back up their claims?