Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Back of phone broken
mscno20
Member

My phone fell out of my bag, and the back of my phone shattered. Is this covered by my mobile protection plan? 

0 Likes
Re: Back of phone broken
vzw_customer_support
Customer Support

mscno20, I am sorry to hear that the back of your phone shattered. I am sure that is very frustrating, especially when something like that happens so fast. The good news is, if you have Total Mobile Protection insurance coverage, this does cover damage such as this. You would need to file a claim with Asurion either through phoneclaim.com or by calling directly at 888-881-2622. Please see the link for more information.

 

 

https://www.verizonwireless.com/support/equipment-protection-faqs/

 

 

JoshuaC_VZW

0 Likes