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Calls and texts sent to one of my contacts are consistently unreceived, going to unknown person
maddiefresh
Member

A few months ago I was trying (in California) to FaceTime my sister (in Kentucky) and a young man answered. Confused, I apologized and tried my sister again, only to see him answer again.  I quickly hung up and tried a third time and was able to reach my sister then.

This weekend I FaceTimed the same sister and someone else answered (I was unable to see their face). I immediately hung up and tried again and got through to my sister. However, while on the phone with her, my phone began ringing from an incoming call.  My phone said it was my sister, but I was on the phone with her!  I answered and it was the same young man from a few months ago.  Neither of us understood why my calls had been going to him.

Later this weekend when I text my sister, none of my texts were received by her, but they were received by the young man.  I apologized and asked what state he is located and he reported Tennessee.  He repeated my number correctly when I asked, but his number is not the same as my sister's number (obviously).

What is happening?? Please help!  I would like to be able to communicate with my sister without the calls and texts being rerouted to a stranger!

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Re: Calls and texts sent to one of my contacts are consistently unreceived, going to unknown person
maddiefresh
Member

Update: Problem solved

Deleted the contact for my sister and restarted phone. Texts to my sister were separated now from correspondence received by the stranger.  The number linked to the stranger was a home (landline) phone number that my sister had in the past.  The young man must have been assigned this as his cellular number and so some calls/messages were being re-routed to that (now available as a cellular contact) rather than my sister's mobile number.

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Re: Calls and texts sent to one of my contacts are consistently unreceived, going to unknown person
vzw_customer_support
Customer Support

This is definitely an outside of the box issue and we will help get this resolved ASAP. There are a few possible causes and factors that can impact this. The cause may be on your end, your sister's end, or the young man's end as well.  Let's narrow things down together.  A private message has been sent to assist you further.

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