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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can receive texts, but their calls go to vm

My best friend can text me, but her calls go straight to voicemail. We both have iPhones, and it doesn't matter where I am. I've checked to make sure her number isn't blocked. 

Re: Can receive texts, but their calls go to vm
Customer Support

Lexnurse, we definitely want to make sure that everyone can contact you, so we're right here to help. Does your phone show that this particular person called you at all or does it just show a voicemail message that has been left? Is your device software completely updated? About how long have you realized this problem has been happening?  AliciaD_VZW