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Can’t activate my new phone but also can’t turn off my old phone
Dlw2048
Member

I received my new phone in the mail to replace my old damaged one. When I began the process to activate the new one I didn't turn off my old one because the screen does not work so I can't turn it off. Now I can not text or call on either of my phones and can not get a hold of anyone on the phone to talk to.

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Re: Can’t activate my new phone but also can’t turn off my old phone
vzw_customer_support
Customer Support

Dlw2048, we want you to enjoy that new phone as soon as possible. I know you mentioned not being able to shut off your old device. You do need that off in order to activate the new one. Has your old device's battery run out yet? Were you able to get your phone's swapped through your My Verizon? This link goes over how:http://www.verizonwireless.com/support/how-to-activate-device-video/

 

ChristineK_VZW

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Re: Can’t activate my new phone but also can’t turn off my old phone
Ann154
Expert
Expert

Is there a reason why you couldn't have removed the SIM card from the old phone? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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