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Can’t turn picture on my phone
Lennie2211
Member
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Re: Can’t turn picture on my phone
vzw_customer_support
Customer Support

Hello Lennie2211, thank you for contacting us today. We're concerned to learn that you're having issues with your phone, and we'd love to help!  What make, and model phone are you working with? Exactly what do you mean by 'can't turn picture'? When did the problem start? ~Baldo

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Re: Can’t turn picture on my phone
Lennie2211
Member

No one replied. When I turn my phone from vertical to horizontal, whatever I’m looking at, like a game, doesn’t change from portrait to landscape like it used to. It’s very annoying especially when I’m watching something on YouTube! Please help. It’s been a couple months. I think my iPhone is an X.

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Re: Can’t turn picture on my phone
vzw_customer_support
Customer Support

I am sorry for the delayed response. When you drag down the Status bar on the right side do you see the picture of the Lock with the arrow circling it? If So make sure this is not lit red as this locks the rotation in one direction.  -Yale

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