Cant send or recieve texts while on phone call

[j1018]

I have verizon iphone xr and when i am on the phone if not connected to wifi I can not send imessages out or get imessages in or android or browse the internet with out hanging up call how do i fix this 

[vzw_customer_support]

j1018, we want to get to the bottom of this. Is iMessage enabled? TerranceT_VZW

[j1018]

Yes

[vzw_customer_support]

Thank you, J1018. Are you able to use data to browse the web when you are on a call?

[j1018]

No I can’t browse the internet or use any apps while I am on phone unless my phone is also connected to WiFi then I csn 

[j1018 · Accepted solution]

No not unless connected to WiFi