RPURVIS69, thank you for reaching out to us, We will be pleased to help you wit your Caller ID. To better assist you, can you provide us with the make/model of your device?
RPURVIS69, please open the My Verizon mobile app and follow these steps.
Open the My Verizon app.
Tap the Account tab. (at the bottom). ...
Tap Manage device below the appropriate mobile number. ...
From the 'Preferences' section, tap. Share Name ID.
Edit the name then tap (check) I accept the Terms and Conditions.