Hello, JDB483. We want to make sure you're able to take advantage of our promotions, and we will make sure to help. We have some questions to better assist. when do you receive the email authentication error? Have you tried to complete the process directly through our website? DavidR_VZW
I first tried to set this up on my computer through the Safari browser. Verizon said it went through but Disney's site said they were not able to authenticate and sent me back to Verizon's website. Now, when I try through the website I get a pop up box that will not accept the email address. If I try through the My Verizon app, it just tells me that I cannot help you with that request at this time.