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Disney plus not working

We have had the promotion for about 5 months, it was working fine through our Playstation and on the iPad. Now for some reason, it has signed out and I can't get back in, when I sign in it takes me to the payment page, on my Verizon account it shows the Disney  + subscription is active. What do I do from here?

Re: Disney plus not working
Customer Support

We want your Disney+ promotion to work properly for you. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.