Dropped calls 10xr

[Untermike]

I have a 10xr. I live in a mountain area west of Denver Colorado. Lately I can hardly get through a conversation with out the call dropped. I have WiFi calling turned on but it does not seem to help. 

[vzw_customer_support]

We all rely on our cellular service. A dropped call is not the experience we want you to have. Do you also have calls drop in other areas?

-NoahS_VZW

[Untermike]

Yes but not as often. Of course I am not on my phone as much in other places.

[9wood]

Been reporting signal problems for months got nothing but script reply and hung up on 2 weeks ago a tech was scheduled to repair tower i.e actually go there still not fixed just more excuses

[Untermike]

It has not been a problem before now. Started in the last month or so.

[vzw_customer_support]

Having clear and consistent phone calls is vital. In which zip code are you located? Does this only happen while indoors? 

[Untermike]

Zip code is 80401

it happens mostly indoors. Occasionally outside but mainly when there is no signal.

[vzw_customer_support]

It is disturbing to hear that you have experienced such a change in service this past month, Untermike. We want to be sure we leave no stone unturned. We have sent you a Private Note to continue troubleshooting.

GeorgeS_VZW

[vzw_customer_support]

Utermike, we definitely want to help make sure that you can get the service you need. Does this same issue happen whenever you are in any building? JoseL_VZW