Dropped calls
maryp210
Newbie

I had a 40 minute zoom meeting no issue, and then when I went to call my local Costco, the call would not stop dropping... took 15 tries.  Same thing happens when i try and have a conversation with my family and I am in a major city.  Why is this happening? 

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Re: Dropped calls
vzw_customer_support
Customer Service Rep

We know how important it is to stay connected. Do you have HD Calling enabled on your device?

EllisandraC_VZW

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Re: Dropped calls
chsalamon
Newbie

Should it be on? I have the same issue and disabled it but it did not help.

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Re: Dropped calls
vzw_customer_support
Customer Service Rep

Thank you for testing your device with HD Calling disabled, chsalamon. Please enable it again. In what location are you having dropped calls (state, city, the nearest cross streets)? When did the problem start?

 

UbaldoJ_VZW

 

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