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Dropping WiFi on XR
BURKEJW12
Member

After about a minute or two my wi-fi web link is dropping and going directly to my home screen.  I've tried hard recycle with phone and wi-fi reset but no luck.  Any suggestions?  Sound like a hardware or software glitch?

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Re: Dropping WiFi on XR
vzw_customer_support
Customer Support

We will be glad to help you get Wi-Fi working properly on your device. We would like to ask you to please make sure that your device's software is up to date. The following link will provide you with more information information: https://www.verizonwireless.com/support/knowledge-base-220293/
Also, does this happen during specific times of the day? Is this impacting other devices?

GeovannJ_VZW

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