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Failing Network
acmlong
Member

over the last 2-3 months the network in my area has diminished down to nothing.  I am unable to use any app, search or send text messages.  Verizon opened a ticket and researched my area and in fact, there is a network issue in my area. To correct this I was told to buy something to improve service.  So I would be adding to the cost of what we pay already and they will not fix the issue on their end? This doesn't seem right.  Our phones have gone through all the troubleshooting steps and it is not a phone issue.  Any ideas on how to correct this with Verizon?  I paying for something we CAN NOT use.

 

Thank you!

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Re: Failing Network
vzw_customer_support
Customer Support

Cost is always a concern. Is Wi-Fi calling being used?

Are any of the users in the following professions that qualify for discounts on unlimited plans?

First responder, military, nurse, teacher,

https://www.verizon.com/support/how-to-use-discount-registration/

-David

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Re: Failing Network
Doggo
Novice

Switch to another carrier. Money talks.

Re: Failing Network
acmlong
Member

WiFi calling is being used and yes we have a military discount applied. 

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Re: Failing Network
acmlong
Member

This has become insane! I feel like I'm throwing money away with each passing month! Now calls get dropped several times throughout a conversation.  So I'm paying crazy money for no service.  This is happening to family in other states as well. this is a network issue that needs to be corrected!!

Re: Failing Network
Piscestg
Sr. Member

We've had the same thing in the Midwest. 

I was with Verizon since 1993. I live in a major metro area. I read an article about T-Mobile's 30-day test drive. I downloaded the eSIM so I still used my Verizon service for calls and texts. 

Here were my findings, not only at home but as I traveled around my city and county:

Verizon- 1 to 3 bars, download speeds of 3 to 12 MB/s of 4G, 5G is nonexistent even though Verizon's map shows my entire county covered with 5G. Nope. My Apple Watch would only receive cellular on a hill in my backyard.

T-Mobile- 3 to 4 bars, download speeds of 85 to 170 MB/s of BOTH 4G and 5G. T-Mobile's coverage map at this point appears to be accurate. My Apple Watches receive 3 to 4 bars of cellular everywhere, inside and outside. Even in my basement I get one or two bars. 

I made an appointment at T-Mobile to switch. The rep took me right on time. He had to work a little to get my 28 year old number to port, but he got it done in about 20 minutes.

Cost-

Verizon- $116/month for iPhone, one Apple Watch, iPad (and usually slow service that crawled) on the Get More plan.

T-Mobile- $65/month for iPhone and three Apple Watches (and blazing speeds) on the 55+ Magenta Plan. (I can add my iPad for $15 a month if I choose.)

We will soon move my wife's phone to my plan for ONLY another $20/month.

I would have never thought I would be with T-Mobile. Their service for years was a joke. But with taking over Sprint they have additional frequency bands to use. And they are seriously upgrading their service. Verizon is big on talk, their deceitful coverage map and promoting themselves but talk is cheap. And while I lost my Discovery+ free service, I will pay the $7 a month for that. No big deal.

It's enjoyable to finally have great, fast service at a FAIR price.

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Re: Failing Network
vzw_customer_support
Customer Support

Making sure that your service works consistently is key. Let's gather more information regarding the WiFi Calling issue. You mentioned that you were advised the area was the problem. For clarification, was a  network ticket filed? As for the dropped calls, does this occur when using multiple WiFi connections or a specific WiFi service?-Rita K.

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