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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Frozen Screen

My screen is frozen.  There is a scrolling circle in the middle of the screen.  I've tried everything suggested on Verizon's website.  Any help would be appreciated.

Re: Frozen Screen
Customer Support

Oh no, phoneboy1! We are concerned to hear your deive is frozen, and we would be more than happy to help you today. Can you please elaborate further? When did this issue start? What action were you using before your device froze?