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Frozen spinning wheel
Angelalala
Newbie
‎02-05-2020 01:48 PM

Hi! Did the new update last night, then my phone froze and did this- pic attached. Unable to restart it for hours now! Help! 😔224527EA-7858-43E8-9397-05D0B7AE251E.jpeg

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Re: Frozen spinning wheel
vzw_customer_support
Customer Service Rep
‎02-07-2020 01:58 PM

Updates are meant to improve and enhance your device, Angelalala. We're sorry to hear this happened with your device. Let's take a closer look into this. What happens if you attempt to restart the device, http://spr.ly/660819FP8? Has there been any damage to the device? 

 

DanielleR_VZW

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