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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
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Dont_LetMe_Die_Onhold

My phone does not respond.

I'm a senior with several disabilities, live alone and can't even dial 911.

Every thing I've chosen online takes me to a bot.  It says there is a live agent on, but no one responds.  Eventually it logs me off.

I can't call, but in the past when I've dialed 611, it says it's after hours (noon on a weekday).

Someone responds on twitter after several hours, but only to say they are busy.

I am limited to text, email, facetime and skype.  The latter two just say call failed, but I may be using them incorrectly.

Can someone either get a message to Verizon or help me so I can at least get facetime/skype to call?  Or give me a way to email/text Verizon?  If it were a few years ago, I could have walked to their corporate offices.

There has to be someway for me to get through to someone, or even get an old phone to work.

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