My phone does not respond.
I'm a senior with several disabilities, live alone and can't even dial 911.
Every thing I've chosen online takes me to a bot. It says there is a live agent on, but no one responds. Eventually it logs me off.
I can't call, but in the past when I've dialed 611, it says it's after hours (noon on a weekday).
Someone responds on twitter after several hours, but only to say they are busy.
I am limited to text, email, facetime and skype. The latter two just say call failed, but I may be using them incorrectly.
Can someone either get a message to Verizon or help me so I can at least get facetime/skype to call? Or give me a way to email/text Verizon? If it were a few years ago, I could have walked to their corporate offices.
There has to be someway for me to get through to someone, or even get an old phone to work.