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Correct Answer!
How to switch back to old phone?
EmsMom1999
Member
‎10-31-2020 01:50 AM

Got my daughter a new phone today.  She put her sim card from her old phone in it and activated the new phone.  She doesn't like the new phone and wants to switch back to her old phone but isn't able to.  Now neither phone is getting texts or calls. 

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Correct Answer!
Re: How to switch back to old phone?
vzw_customer_support
Customer Support
‎11-02-2020 01:56 AM

Hello, EmsMom1999. Help is here! To clarify, is her old device up and running now? CourtneyM_VZW

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Correct Answer!
Re: How to switch back to old phone?
Ann154
MVP MVP
MVP
‎11-02-2020 02:04 AM

What is the exact model of the old phone? Is it capable of VoLTE calls? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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