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How to switch back to old phone?
EmsMom1999
Member

Got my daughter a new phone today.  She put her sim card from her old phone in it and activated the new phone.  She doesn't like the new phone and wants to switch back to her old phone but isn't able to.  Now neither phone is getting texts or calls. 

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Re: How to switch back to old phone?
vzw_customer_support
Customer Support

Hello, EmsMom1999. Help is here! To clarify, is her old device up and running now? CourtneyM_VZW

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Re: How to switch back to old phone?
Ann154
MVP MVP
MVP

What is the exact model of the old phone? Is it capable of VoLTE calls? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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