How to switch back to old phone?

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Got my daughter a new phone today. She put her sim card from her old phone in it and activated the new phone. She doesn't like the new phone and wants to switch back to her old phone but isn't able to. Now neither phone is getting texts or calls.

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Hello, EmsMom1999. Help is here! To clarify, is her old device up and running now? CourtneyM_VZW

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What is the exact model of the old phone? Is it capable of VoLTE calls?

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