Hi, this problem occurs on two separate iPhone Xs phones, in my home. outside my home works fine. this problem started happening about two months ago (June/July 2021). I have lived here for 15 years and never had a wireless issue with Verizon until now. I am convinced it is Verizon, and not an iPhone issue or setting etc. I live in Sayreville NJ.
90% of the time the other party cannot hear me, and I hear them fine.
when i switch to wifi calling the issue is gone. this eliminates the iphone microphones, which i already tested the front and back microphones anyway and they work fine.
i have turned off bluetooth, reset network settings, tried speaker phone and normal ear phone position, soft and hard reset of the phone, noise cancellation setting, etc etc etc
I have 4 bars LTE consistently
Again, problem is with both iPhone Xs phones
So frustrating, I have chatted with Verizon Support, re-tried everything I listed here and still no good. I am at the point where I will change service providers - it is sad that Verizon never admits any of their issues. Maybe a cell tower has changed, maybe 5G has caused an issue, but never a Verizon admission of anything.
Sorry to hear about the trouble, WS02. We know having a reliable connection at home can be very important. We'll be happy to help out. Do you use a network extender in your home? - Henry