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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I can’t cancel my trade in

I canceled a purchase for a trade in but it won’t let me cancel the trade in itself. I paid $135.00 to purchase a new phone but canceled it. It’s showing that the purchase is canceled but not the trade in. And I haven’t received a refund.

Re: I can’t cancel my trade in
Customer Support

Hello! We are here to help in any way we can. The trade does not need to be cancelled for you to receive a refund for your phone order. Usually, you get the refund 5-7 days after the order is cancelled. This depends on your bank institution. The trade will automatically cancel after 30 days if it is not sent to us. Does this help? ~Gina