Are the phone settings set up for simultaneous voice and data?
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I depend on my text all the time, KMARTIN2129. It’s super upsetting to learn that you’re having this issue, and even worse, that it got fixed once and now it’s back. We’re the right team to help get this fixed. We need to ask a few more questions, to be sure we have a full understanding. If you end the call, and text from the same place, what happens? What error message are you getting if you try to text while on a call? Does it happen no matter who you’re texting to or from? What messaging app are you using?
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KMARTIN2129, we'll get you texting during your calls soon. I can understand how much this can limit your communications and how frustrating this would be.