Accessibility Resource Center Skip to main content
Personal Business
Stores
Español
Verizon Logo
Shop
Shop
  • Shop all Shop all
    Shop all
  • Devices Devices Devices
    Devices
    • Smartphones Smartphones
      Smartphones
    • 5G phones 5G phones
      5G phones
    • Prepaid phones Prepaid phones
      Prepaid phones
    • Other phones Other phones Other phones
      Other phones
      • Shop all other phones Shop all other phones
      • Basic phones Basic phones
      • Certified pre-owned Certified pre-owned
      • Unlocked phones Unlocked phones
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cases & protection Cases & protection
      • Power Power
      • Headphones & speakers Headphones & speakers
      • Wearable tech Wearable tech
      • Smart home Smart home
      • Work from home Work from home
      • Deals Deals
    • Trade in your phone Trade in your phone
      Trade in your phone
    • Bring your own device Bring your own device
      Bring your own device
    • Tablets & laptops Tablets & laptops
      Tablets & laptops
    • Watches Watches
      Watches
    • Jetpacks & hotspots Jetpacks & hotspots
      Jetpacks & hotspots
    • Featured Featured Featured
      Featured
      • Apple iPhone 12 Pro Max Apple iPhone 12 Pro Max
      • Samsung Galaxy S21 Ultra 5G Samsung Galaxy S21 Ultra 5G
      • Google Pixel 5 Google Pixel 5
      • 5G nationwide 5G nationwide
  • Plans Plans Plans
    Plans
    • Shop all plans Shop all plans
      Shop all plans
    • Unlimited Unlimited
      Unlimited
    • Shared data Shared data
      Shared data
    • Prepaid Prepaid
      Prepaid
    • Connected devices Connected devices
      Connected devices
    • Those who serve Those who serve Those who serve
      Those who serve
      • Those who serve overview Those who serve overview
      • Teacher plans Teacher plans
      • Nurses plans Nurses plans
      • First responders First responders
      • Military plans Military plans
    • Kids plans Kids plans
      Kids plans
    • Student plans Student plans
      Student plans
    • Other plans Other plans Other plans
      Other plans
      • International services International services
      • Connected car plans Connected car plans
      • Employee discounts Employee discounts
    • Bring your own device Bring your own device
      Bring your own device
  • Home Home Home
    Home
    • Shop all home solutions Shop all home solutions
      Shop all home solutions
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Fios TV Fios TV
      Fios TV
    • Moving Moving
      Moving
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cables & connectors Cables & connectors
      • Networking & Wi-Fi Networking & Wi-Fi
      • TV accessories TV accessories
      • Phone equipment Phone equipment
  • Entertainment Entertainment Entertainment
    Entertainment
    • Shop all entertainment Shop all entertainment
      Shop all entertainment
    • Disney Disney
      Disney
    • discovery+ discovery+
      discovery+
    • Apple Music Apple Music
      Apple Music
    • YouTube TV YouTube TV
      YouTube TV
    • Gaming Gaming
      Gaming
  • Deals Deals Deals
    Deals
    • Shop all deals Shop all deals
      Shop all deals
    • My offers My offers
      My offers
    • Phones Phones
      Phones
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Bring your own device Bring your own device
      Bring your own device
    • Accessories Accessories
      Accessories
 
Why Verizon
Why Verizon
  • Why Verizon overview Why Verizon overview
    Why Verizon overview
  • Network Network Network
    Network
    • 5G overview 5G overview
      5G overview
    • Wireless coverage map Wireless coverage map
      Wireless coverage map
    • 5G Labs 5G Labs
      5G Labs
    • Network awards Network awards
      Network awards
    • Fios Fios
      Fios
    • Global coverage Global coverage
      Global coverage
  • Get more Get more Get more
    Get more
    • Devices & plans Devices & plans
      Devices & plans
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Entertainment Entertainment
      Entertainment
    • Verizon Up Verizon Up
      Verizon Up
    • Verizon Visa® Card Verizon Visa® Card
      Verizon Visa® Card
    • Device protection Device protection
      Device protection
    • Verizon Cloud Verizon Cloud
      Verizon Cloud
    • Health discounts Health discounts
      Health discounts
  • Social impact Social impact Social impact
    Social impact
    • Responsibility Responsibility
      Responsibility
    • Privacy Privacy
      Privacy
 
Support
Support
  • Support overview Support overview
    Support overview
  • Mobile Mobile Mobile
    Mobile
    • Mobile support overview Mobile support overview
      Mobile support overview
    • Billing & payments Billing & payments
      Billing & payments
    • Account management Account management
      Account management
    • Device support & setup Device support & setup
      Device support & setup
    • Services & apps Services & apps
      Services & apps
    • International trip planner International trip planner
      International trip planner
    • Order status Order status
      Order status
    • Download My Verizon App Download My Verizon App
      Download My Verizon App
  • Home Home Home
    Home
    • Home support overview Home support overview
      Home support overview
    • Billing & account management Billing & account management
      Billing & account management
    • Fios Internet Fios Internet
      Fios Internet
    • Fios TV Fios TV
      Fios TV
    • Home Phone Home Phone
      Home Phone
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Order status Order status
      Order status
    • Download My Fios App Download My Fios App
      Download My Fios App
  • Contact us Contact us
    Contact us
  • Sign in Sign in
    Sign in
 
Sign in
  • My Account
  • Register
  • Prepaid instant pay
  • Wishlist
  • Business Sign In

  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Featured Devices
  • Apple iPhone 12 Pro Max
  • Apple iPhone 12
  • Apple Watch Series 6
  • Apple iPad (8th Generation)
  • Apple AirPods (2nd Gen) with Charging Case
  • Samsung Galaxy S21 Ultra 5G
  • Samsung Galaxy S21+ 5G
  • Samsung Galaxy Tab S7 5G
  • Samsung Galaxy Watch3
  • LG WING
  • Google Pixel 5
  • Motorola one 5G UW

Choose your cart

Mobile solutions
Home solutions
Verizon Logo
Sign in
  • My Account
  • Register
  • Prepaid instant pay
  • Wishlist
  • Business Sign In

  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Featured Devices
  • Apple iPhone 12 Pro Max
  • Apple iPhone 12
  • Apple Watch Series 6
  • Apple iPad (8th Generation)
  • Apple AirPods (2nd Gen) with Charging Case
  • Samsung Galaxy S21 Ultra 5G
  • Samsung Galaxy S21+ 5G
  • Samsung Galaxy Tab S7 5G
  • Samsung Galaxy Watch3
  • LG WING
  • Google Pixel 5
  • Motorola one 5G UW

Choose your cart

Mobile solutions
Home solutions
Shop
Shop
  • Shop all Shop all
    Shop all
  • Devices Devices Devices
    Devices
    • Smartphones Smartphones
      Smartphones
    • 5G phones 5G phones
      5G phones
    • Prepaid phones Prepaid phones
      Prepaid phones
    • Other phones Other phones Other phones
      Other phones
      • Shop all other phones Shop all other phones
      • Basic phones Basic phones
      • Certified pre-owned Certified pre-owned
      • Unlocked phones Unlocked phones
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cases & protection Cases & protection
      • Power Power
      • Headphones & speakers Headphones & speakers
      • Wearable tech Wearable tech
      • Smart home Smart home
      • Work from home Work from home
      • Deals Deals
    • Trade in your phone Trade in your phone
      Trade in your phone
    • Bring your own device Bring your own device
      Bring your own device
    • Tablets & laptops Tablets & laptops
      Tablets & laptops
    • Watches Watches
      Watches
    • Jetpacks & hotspots Jetpacks & hotspots
      Jetpacks & hotspots
    • Featured Featured Featured
      Featured
      • Apple iPhone 12 Pro Max Apple iPhone 12 Pro Max
      • Samsung Galaxy S21 Ultra 5G Samsung Galaxy S21 Ultra 5G
      • Google Pixel 5 Google Pixel 5
      • 5G nationwide 5G nationwide
  • Plans Plans Plans
    Plans
    • Shop all plans Shop all plans
      Shop all plans
    • Unlimited Unlimited
      Unlimited
    • Shared data Shared data
      Shared data
    • Prepaid Prepaid
      Prepaid
    • Connected devices Connected devices
      Connected devices
    • Those who serve Those who serve Those who serve
      Those who serve
      • Those who serve overview Those who serve overview
      • Teacher plans Teacher plans
      • Nurses plans Nurses plans
      • First responders First responders
      • Military plans Military plans
    • Kids plans Kids plans
      Kids plans
    • Student plans Student plans
      Student plans
    • Other plans Other plans Other plans
      Other plans
      • International services International services
      • Connected car plans Connected car plans
      • Employee discounts Employee discounts
    • Bring your own device Bring your own device
      Bring your own device
  • Home Home Home
    Home
    • Shop all home solutions Shop all home solutions
      Shop all home solutions
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Fios TV Fios TV
      Fios TV
    • Moving Moving
      Moving
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cables & connectors Cables & connectors
      • Networking & Wi-Fi Networking & Wi-Fi
      • TV accessories TV accessories
      • Phone equipment Phone equipment
  • Entertainment Entertainment Entertainment
    Entertainment
    • Shop all entertainment Shop all entertainment
      Shop all entertainment
    • Disney Disney
      Disney
    • discovery+ discovery+
      discovery+
    • Apple Music Apple Music
      Apple Music
    • YouTube TV YouTube TV
      YouTube TV
    • Gaming Gaming
      Gaming
  • Deals Deals Deals
    Deals
    • Shop all deals Shop all deals
      Shop all deals
    • My offers My offers
      My offers
    • Phones Phones
      Phones
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Bring your own device Bring your own device
      Bring your own device
    • Accessories Accessories
      Accessories
 
Why Verizon
Why Verizon
  • Why Verizon overview Why Verizon overview
    Why Verizon overview
  • Network Network Network
    Network
    • 5G overview 5G overview
      5G overview
    • Wireless coverage map Wireless coverage map
      Wireless coverage map
    • 5G Labs 5G Labs
      5G Labs
    • Network awards Network awards
      Network awards
    • Fios Fios
      Fios
    • Global coverage Global coverage
      Global coverage
  • Get more Get more Get more
    Get more
    • Devices & plans Devices & plans
      Devices & plans
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Entertainment Entertainment
      Entertainment
    • Verizon Up Verizon Up
      Verizon Up
    • Verizon Visa® Card Verizon Visa® Card
      Verizon Visa® Card
    • Device protection Device protection
      Device protection
    • Verizon Cloud Verizon Cloud
      Verizon Cloud
    • Health discounts Health discounts
      Health discounts
  • Social impact Social impact Social impact
    Social impact
    • Responsibility Responsibility
      Responsibility
    • Privacy Privacy
      Privacy
 
Support
Support
  • Support overview Support overview
    Support overview
  • Mobile Mobile Mobile
    Mobile
    • Mobile support overview Mobile support overview
      Mobile support overview
    • Billing & payments Billing & payments
      Billing & payments
    • Account management Account management
      Account management
    • Device support & setup Device support & setup
      Device support & setup
    • Services & apps Services & apps
      Services & apps
    • International trip planner International trip planner
      International trip planner
    • Order status Order status
      Order status
    • Download My Verizon App Download My Verizon App
      Download My Verizon App
  • Home Home Home
    Home
    • Home support overview Home support overview
      Home support overview
    • Billing & account management Billing & account management
      Billing & account management
    • Fios Internet Fios Internet
      Fios Internet
    • Fios TV Fios TV
      Fios TV
    • Home Phone Home Phone
      Home Phone
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Order status Order status
      Order status
    • Download My Fios App Download My Fios App
      Download My Fios App
  • Contact us Contact us
    Contact us
  • Sign in Sign in
    Sign in
 
Stores
Español
Personal Business
Get it fast with In-store & curbside pickup or same day delivery.

Shop online or through the My Verizon app and get your orders fast.

In-Store or Curbside Pickup: (excludes prepaid)
  • Orders must be placed before 5 PM, Mon – Sat, and Sun before 2 PM (excluding holidays) for same day pickup.
  • We’ll email you when your order is ready for pickup. Your order will be held for 3 days from the time it's placed.
  • Please bring photo ID and credit/debit card only if used as payment.
  • In-Store Pickup is available across the U.S. at participating Verizon Wireless stores.
  • Curbside Pickup available at select stores.

Same-day delivery:
  • Same-day delivery is available in select areas.
  • If same-day delivery is available for your order, you’ll be able to choose that option at checkout.
  • Community Home
  • Community Home
  • Android
    • Samsung
      • Samsung Galaxy S Series
      • Samsung Galaxy Note
      • Samsung Galaxy Tab
    • Motorola
      • DROID
      • Moto Z Droid
    • Google Pixel
    • Verizon Ellipsis Tablets
    • HTC One
    • LG
    • Xperia by Sony Ericsson
    • Android General
  • Apple
    • Apple General
    • iPhone Pro 12
    • iPhone 11 / 11 Pro / 11 Pro Max
    • iPhone X / Xr / Xs
    • iPhone 8
    • iPad
    • iPhone 7
    • iPhone 6
    • iPhone 5
    • iPhone SE
    • iPhone 4
  • Additional Products
    • Accessories
    • Blackberry
    • Windows Phone
    • Jetpack 4G LTE Mobile Hotspot
    • Network Extender
    • Verizon 4G LTE Router
    • Verizon Ellipsis Jetpack
    • Verizon SmartHub
    • Additional Products General
    • Basic Phones
  • Services
    • My Verizon
    • 5G
    • Prepaid Plans
    • 4G LTE - LTE Advanced
    • Bring Your Own Device
    • Verizon Smart Family
    • International Travel
    • Verizon Cloud
    • Verizon Messages
    • Verizon Wireless Services General
    • Voice and Broadband Calling Plans
    • Total Mobile Protection
    • My Business Account
  • Community Central
    • Community Announcements
    • Suggestions for this Community
    • Community Blog
    • Off-Topic Lounge
Sign in
  • My Verizon Member
  • Community Member Only
Help
  • Verizon Community
  • :
  • Apple
  • :
  • iPhone X / Xr / Xs
  • :
  • Re: Iphone XR dropping calls
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
More Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Printer Friendly Page
Correct Answer!
Iphone XR dropping calls
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
stb267
stb267
Member
‎02-17-2019 08:59 AM

Two new Iphone XRs, and both keep dropping calls immediately after connecting to caller. Within 2-3 seconds.

Seems to happen when leaving tower range? Will only work if I power phone on and off, then it will accept calls until I leave the area again.  It happens everywhere, every city, inside/outside, day/night.  Also loses internet signal, until I power phone on and off.

Talked to Tier 2 customer service twice.  Opened trouble ticket and they sent me a text a week later stating they determined I have "good signal strength" and suggested I "buy an extender".  Called Tier 2 again and asked to resubmit ticket and apparently they are refusing to look into matter further.  They are washing their hands of it while I continue to get dropped calls.  It's a joke.  And it's dangerous.  What if I need to call emergency services and can't connect?

It seems to be a system error.  Never had this problem with Verizon before.  Been a customer since they started business.  Been in same house for 20 years.  No problems until buying the Iphone XR in December 2018.  Ended up trading it for another one in case the first one was damaged.  The second Iphone XR is doing the same exact thing.

Tried all the resets via customer service.  Tried enabling/disabling LTE.  Tried voice/data on and off.  Tried data only.  Tried voice only.  Nothing fixes the problem.

The only consistent pattern seems to be dropping calls after traveling down the road.  Also seems to only happen when calling other Verizon customers.  People with other carriers like ATT and TMobile are usually able to connect to my phone.

It's not the service area signal because other family members can get a signal with their IPhone 6S and IPhone 5C.

I'm so sick of this, and not getting anyone from Verizon to take initiative to search out the problem. Ready to switch to AT&T.

Labels (1)
Labels
  • Apple

Tags (1)
  • Tags:
  • iphone xr dropping calls
110 people had this problem.
I have the same question
11 Likes
109 Replies
  • All Community topics
  • Previous Topic
  • Next Topic
Correct Answer!
Re: Iphone XR dropping calls
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
vzw_customer_support
vzw_customer_support
Customer Support
‎02-17-2019 09:34 AM

stb267,

We value your loyalty and certainly don't want to see you go anywhere else. I know how important it is to have service you can count on. You've been through a lot trying to get this solved and I certainly appreciate it. I want to make sure we get to the bottom of this. I've sent you a private message. Please reply when you can so we can fully assist you.

 

AndrewT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Correct Answer!
Re: Iphone XR dropping calls
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
fjohansing
fjohansing
Member
‎02-20-2019 12:39 PM

I also have this issue, do you mind sharing a solution so this forum can be helpful to others? 

10 Likes
Correct Answer!
Re: Iphone XR dropping calls
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Bobby-2
Bobby-2
Member
‎02-22-2019 01:44 PM

I am having the same problem.  My iphone drops calls.  Same symptom all the time when it happens.  Person calls, I answer, 2 seconds later, it drops.  I replaced my first iphone xr.  The replacement has the same problem.  Any future replacements will be with a different phone or Verizon itself.  

I might have to restart my phone many times a day as a pre-emptive measure until this is resolved.

I am really unhappy.  I had three iphones before: the 4, 5s, and 6 plus.   None of them had the drop call problem this one does.

14 Likes
Correct Answer!
Re: Iphone XR dropping calls
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
vzw_customer_support
vzw_customer_support
Customer Support
‎02-22-2019 01:55 PM

Bobby-2, having your calls drop out is not the way to start your weekend. I want to make sure we can figure out why this is happening, and ensure you don't have any trouble making calls going forward. It would be disheartening to see you leave the VZW family because of this.

 

One of the first things we want to do is establish where this is happening. Are you having these dropped calls in one location or several? Does it more happen indoors or outdoors? How often do the drops occur?

 

JohnT_VZW

If my response answered your question, please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

1 Like
Correct Answer!
Re: Iphone XR dropping calls
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
vzw_customer_support
vzw_customer_support
Customer Support
‎02-22-2019 02:02 PM

Thanks for your inquiry, fjohansing. I am sorry to hear you are experiencing the same issue with dropped calls, especially since I have the XR and it works perfectly. One solution we can provide is to use WiFi calling when available. If we have to reset something to your specific area, we have to send a private message, to safely access your account. Here's a link to help with more troubleshooting questions for the XR: https://www.verizonwireless.com/support/apple-iphone-xr-troubleshooting/#/main/device/&MT322LL%252FA....

 

TinaN_VZW


Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

 

0 Likes
Correct Answer!
Re: Iphone XR dropping calls
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Rjohns37
Rjohns37
Member
‎02-25-2019 11:25 AM

I have been having exactly the same problem. Shut down the phone and restart then it’s fine. But soon goes back to doing the same thing. 

3 Likes
Correct Answer!
Re: Iphone XR dropping calls
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
vzw_customer_support
vzw_customer_support
Customer Support
‎02-27-2019 11:36 AM

We are sorry to see that you are having the same issue with the phone calls dropping on your iPhone XR, Rjohns37. We know what a hassle it can be to deal with this type of issue, especially if it is a new device. Please go ahead and use the following link for the troubleshooting steps for you iPhone XR: https://www.verizonwireless.com/support/apple-iphone-xr-troubleshooting/#/main/device/&MT322LL%252FA.... If you have already completed all of these steps, please let us know so that we can investigate this further for you. 

 

0 Likes
Correct Answer!
Re: Iphone XR dropping calls
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
2Breezy
2Breezy
Member
‎03-03-2019 04:53 PM

I am having/been having the same problems with my two new XRs I’ve had since end of January,  Verizon wants to give me refurbished phones. Is that how it was for you? 

 

1 Like
Correct Answer!
Re: Iphone XR dropping calls
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
vzw_customer_support
vzw_customer_support
Customer Support
‎03-05-2019 05:09 PM

2Breezy,

 

We understand how important your phone is and how a dropped call can cause a headache for you. Your phone warranty covers any manufacturer defects as long as there is no damage to the device. The warranty process gives you a like new device. Did you already have your device replaced? You also have the option to visit an Apple store to have the device repaired, but that may take some time.

 

JenelleR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
  • « Previous
    • 1
    • 2
    • 3
    • …
    • 11
  • Next »
Accessibility Resource Center Skip to main content
Shop
  • Devices
  • Accessories
  • Plans
  • Home Internet & TV
  • Entertainment
  • Deals
Top Device Brands
  • Samsung
  • Apple
  • LG
  • Motorola
  • Google
  • Amazon
Support
  • Support overview
  • Return policy
  • Contact us
  • Sign in
  • Download My Verizon App
About Verizon
  • About us
  • Careers
  • News
  • Responsibility
  • Verizon Innovation Program
  • Consumer education
  • Brochures
Most Popular
  • Apple iPhone 12 Pro Max
  • Samsung Galaxy S21 Ultra 5G
  • Apple AirPods Max
  • Disney
  • Apple Watch Series 6
  • Fios
  • Verizon Visa® Card
Top Accessory Brands
  • Otterbox
  • ZAGG
  • Beats
  • Mophie
  • JBL
  • Fitbit
  • Gear 4
Important Consumer Information
  • Terms & Conditions
  • Report a security vulnerability
  • Mobile customer agreement
  • Announcements
  • Radio frequency emissions
  • Recall
  • Legal notices
Follow Verizon
facebook-official twitter you-tube instagram
Follow Verizon Fios
facebook-official twitter
Verizon Logo
  • Site Map
  • Privacy policy
  • Accessibility
  • Open internet
  • Terms & conditions
  • Advertise with us
  • © Verizon 2021
  • Do Not Sell My Personal Information
  • About our ads