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Iphone was returned damaged

I returned my phone, it was not damaged when it was sent it. NOW I am being charged over $500!  Not only am I out over $500 and I got my old phone back BROKE!!!  And they told me to fix it?! 

I am upset I have been hung up on at least 3 times, chatted 4 times.  I have been LIED  to at LEAST 3 times!!  
I pay almost $400 a month for my phones!  and have been a customer for almost 10 years!!! 

This is ridiculous!  I am not working now because of the layoffs, and I am messed up just like that because I don't have money, because I took it for granted I would not be messed up?!.  IDK what to do 😞 They said it would cost me $2350 to cancel all my phones right now!  I am upset and just plain defeated :(.  

Re: Iphone was returned damaged
Customer Support

Thank you for bringing this concern to us. We understand the value of staying connected, and we're here to help! For us to take a closer look at this matter, I've sent you a Private Note. We look forward to offering assistance. MatthewI_VZW