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LTE turned off
greconcmg
Member

I got a pop up on my phone a few days ago saying LTE calls turned off - anyone know what that's about?   I also discovered my Personal Hotspot is missing on my iPhone XS and have not been able to get it back.

Just curious if others are having issues.

Re: LTE turned off
vzw_customer_support
Customer Support

Hello greconcmg,

 

I would be concerned too if I received an unexpected message on my phone. When you go to Settings >> Cellular >> Cellular Data Options >> Enable LTE, what option is selected? For your Hotspot, if you go to Settings >> Cellular, do you see it listed as the 3rd item from the top as Personal Hotspot?

 

ChristopherM_VZW

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Re: LTE turned off
greconcmg
Member

Under my Enable LTE Data is checked if I try to select Voice & Data it says Cannot Avtivate LTE calls to enable LTE calls on this account contact Verizon.

As for the hotspot when I go to settings -->Cellular it lists

Cellular Data

Cellular Data Options

Wi-fi Calling

Personal Hotspot is no where to be found.  

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Re: LTE turned off
vzw_customer_support
Customer Support

We appreciate you clarifying that information. I understand how important it is to use both features. Can you reset your network settings on the device? Go To Settings> General> About> Reset> Reset Network Settings. AlbertoR_VZW

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Re: LTE turned off
ewab1
Member

Same thing just happened to me. Data won't download, can't see my emails, can't do really anything with this phone right now.... 

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Re: LTE turned off
ewab1
Member

I reset network settings and still no LTE. Please assist

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Re: LTE turned off
vzw_customer_support
Customer Support

ewab1, this would have me concerned too. Not being able to use data wouldn't be suitable for me. Let's work on this. When did this start? Where are you located (City, State)? If you can share more details, that will be great!

 

ErinW_VZW

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Re: LTE turned off
VZWProud
Member
Spoiler
It’s because you did not pay your bill. VZW will keep your phone on during this virus but you just get the phone part not all the perks of a smartphone. 
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