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Lost Connectivity
BRYHAO40
Member

I am traveling abroad and my iPhone X has stopped pairing emails and connecting to the internet.  WiFi is fine. Secondary iPhone X is working fine.  How do I reset the phone?  Turning it off has not worked. 

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Re: Lost Connectivity
bd94s10
Sr. Member

Try resetting network settings via: Settings > General > Reset > Reset Network Settings. This may wipe out saved Wi-Fi networks but you can easily set them back up.

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Re: Lost Connectivity
vzw_customer_support
Customer Support

bd94s10, keeping you connected; especially when traveling is our priority and we hope the travels go well. Thank you very much for completing those steps. Was your phone working at any time after arriving in another country when not connected to Wi-Fi? Do you recall having a temporary international plan set up for the line of service before leaving? Please use the steps on the following web page to check your roaming settings to get started.

http://spr.ly/6582DTIvm

VPN Access Streaming Music/Video/Video Games File Sharing Windows or Antivirus Updates, etcContact the router manufacturer to verify the firmware is up to date.DavidC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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