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My Xs will not receive phone calls, but I can place calls.
paramedic
Member

I ported my iPhone Xs over from AT&T Firstnet last week and up until today I have been receiving phone calls just fine. Today I have not been able to receive any phone calls. I have made contact with tech support and they said to reset my network settings. Did that and nothing changed. 

When trying to call my phone people get routed over to a message that states my AT&T voicemail account isn't set up and they need more information. Since this is now a Verizon line, that should not be the case. I don't understand why my number has been working fine and all of a sudden has an issue a week after the porting was done.

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Re: My Xs will not receive phone calls, but I can place calls.
vzw_customer_support
Customer Support

Paramedic, we always want to make sure that you can get the service you need no matter what. So we can check on this with you, please send us a Private Note. JoseL_VZW

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