Need support from Verizon - how to contact a person?

[karattopp]

I upgraded yesterday from an iPhone 7 to an iPhone 12 Pro and activated it on the web but the device does now show in my account, and I cannot get wi-fi calling to work which is critical for where I live (very poor signal out in the country).  It's a 40 minute drive to take it back to the store where I bought it.  Can someone at Verizon please contact me?????

[9wood]

800 922 0204 believe the number 

[karattopp]

yeah that would be great, but I can't make a cell call from my house without wi-fi calling working 😞

[9wood]

Only other option is chat the reply given here by reps are script repeats of questions

[acraftylady2]

Last time I had a phone issue with no home phone in the house to call from I stopped in at a store and they called support and got it fixed.   Better to call from a separate phone anyway.  Any neighbors that would let you make the call?