Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
New iPhoneX Max not receiving short code texts

I just switched from a 6s to an Xs Max today and everything is peachy aside from that I cannot use my banking apps. They send shortcode texts to verify my identity and I cannot receive them. I know Verizon supports them because my 6s received them just fine.

Any fixes or workarounds for this? 

Re: New iPhoneX Max not receiving short code texts
Customer Support

Thank you for reaching out to us, melissie1. We know having a new phone can be an exciting experience, but having this messaging issue can be quite bothersome. First off, let me ask you, have you updated the device to the latest software? Also, go ahead and try to reset your network settings by using the following steps:

  1. Tap Settings from your Home screen.
  2. Select General.
  3. Scroll down to and tap on Reset.
  4. Select Reset network settings from the given options.
  5. If prompted, enter your device password to continue.
  6. Then tap the option to confirm.