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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
No voicemail on new phone/new service

Got a new iphone Xs and Verizon service.  After a week started getting notices from friends that my voicemail wasn't set up.  Verizon's web-based advice is to use *86- but that takes me to a loop that doesn't solve the problem.  Seems to be for people who HAVE voicemail on their phone but just need to set up a greeting or something.

The point is, I have no voicemail.  When I search voicemail for custom vs. default greeting, the SAVE button on top right is grayed out.

You can't get through to a person on Verizon, as usual.  Terminal hold.  Any suggestions?  Can't spend my days waiting for customer service to pick up.

Re: No voicemail on new phone/new service
Community Leader
Community Leader


Follow the instructions and if you have issues call customer service at 1-800-922-0204 from a landline or another phone. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.