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Not getting short code verification texts on Xr
Theninthchevron

I just switched over from AT&T to Verizon today - and I am trying to set up my cards via Apple Pay - however, the text verification codes aren’t coming through.  I do know that at times it can take 5-7 days for the number to fully switch, but I was wondering if there is another issue - or if I should just give it some time?  All other texts are coming through just fine and the phone is working brilliantly otherwise.  I appreciate your help!

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Re: Not getting short code verification texts on Xr
vzw_customer_support
Customer Support

Welcome to the Verizon family, Theninthchevron. We understand how important it is to have a fully functioning device. Normally we ask to allow up to 48 hours, depending on where the port is coming from, to get your old number working on your new phone. Have you received the welcome to Verizon text message from us? Have you spoken with our Port Center? The phone number is 866-881-7165 and the hours of Operation:

 

Mon-Fri 7:00AM - 11:00PM CT
Sat-Sun 8:00AM - 9:00PM CT

 

TakendraW_VZW

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