Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
Not receiving calls says phone is restricted

My husbands phone is having an issue when anyone tries to call his number, "Welcome to Verizon Wireless. We're sorry, the number you have dialed has calling restrictions that prevented the completion of your call." Announcement 19  

He does not have call forwarding activated. This is happening with all his calls not just his contacts. His FaceTime works, messaging works, everything else seems to be working fine he just can not receive any phone calls. He’s updated to IOS 15.6.1 and it’s an iPhone XS max. 
How do we get this situation corrected?



Re: Not receiving calls says phone is restricted
Customer Support

Hello there! We're sorry to read that your husband isn't able to receive calls, and we'd love to help. Please reply to our private note to better assist you.